Fast when you want it. Human when you need it.
Get instant answers from our AI assistant or connect with our award-winning support team. Whether you need a quick fix or a deep dive, getting the support you need has never been easier, across whichever channel suits you best.
Support tiers overviewSupport that scales with you. To access Premium Support, speak to your account manager.
Standard Support
24/7 AI Support &
24/7 AI Support &
24/5 Human Support
Connect with us on the channel that suits your business best.
WhatsApp
Live Chat
AI Support
Email Support
Video Consultations
Premium
Support
Enterprise plan customers receive priority escalation on all standard plan features.
Direct Phone Support
Talk directly to our ScreenCloud experts.
Dedicated Slack Channel
Private Slack access to support upon request.
Dedicated Support Representative
Your named support expert upon request.
Proactive Case Monitoring
Issues tracked before they escalate.
Company Wide Ticket Portal
One portal for all support requests.
“Clear concise and quick to move from chatbot to human. Solved very quickly”
“Amazing AI”
“Great help, great attitude, got me the tools I needed to complete my job. 10/10”
“Chris was extremely helpful and before talking to Chris your AI based chat bot was remarkably good and helpful”
Professional services for enterprise teams
Custom solutions for complex digital signage demands
Our expert team are here to ensure a smooth roll out from conception to integration, app development and after sales support. Discover why more enterprise clients trust ScreenCloud with their digital signage.