ScreenCloud Shines at Contact Centre Northern Ireland Awards 2025

We have some incredibly exciting news to share from our Belfast team! ScreenCloud recently participated in the prestigious Contact Centre Northern Ireland (CCNNI) Awards and walked away with not one, not two, but three major trophies.

Nominated for nine total awards—seven individual and two team—this achievement is a huge testament to the dedication, talent, and world-class service our Customer Support organization delivers every single day.

The Winning Lineup

We are absolutely thrilled to celebrate the following wins:

Customer Team of the Year: ScreenCloud's Customer Support Team This is the big one! Winning Customer Team of the Year recognizes the collective effort, collaboration, and passion our team brings to solving problems and serving our global users.

Senior Leader of the Year: Harry Spence Harry's dedication to developing the team and setting a high standard for service excellence has been recognized at the highest level. This award is well-deserved recognition of his impact on our team and our culture.

Rising Star Silver Award: Allen Rahbar Allen has demonstrated exceptional drive, and commitment to supporting customers of ScreenCloud, especially his work in helping to optimize the Screeny AI support software. This award recognises and celebrates his role in the team.

A Word from Our CEO

This success reflects the quality of talent we're nurturing right here in Northern Ireland. CEO Mark McDermott shared his pride in the achievement:

"Winning in these three highly competitive categories, including Customer Team of the Year, is a direct reflection of the commitment, passion, and exceptional service that Allen, Harry, and our entire Customer Support organization deliver every single day. This is a huge testament to the talent we have cultivated in Northern Ireland and our dedication to providing an unparalleled experience for our global customers.”

Congratulations once again to Allen, Harry, and the entire Customer Support team! Your hard work and dedication ensure our customers can rely on us every time.