Question 1

Am I able to display reoccurring events or meetings?

Accepted Answer

Reoccurring events and meetings are supported by the app. Please note that the app only has the ability to display both current bookings in progress or upcoming bookings on the current day. The app will show the reoccurring event for that specific date and time on the booking portal, it will not show weeks worth of reoccurring events or future bookings held on a different day.

Question 2

Am I able to display all-day events or meetings?

Accepted Answer

Our meeting room app will not support all-day events if you create an "all-day" event within your calendar. However, if you manually create the event and set it for an extended period of time (e.g. 7:00am to 8:00pm) it will display on our app.

Question 3

Why can’t I use my Gmail to create a meeting room calendar on Signage?

Accepted Answer

You can set up ScreenCloud’s meeting room app with your personal Gmail (e.g. johsmith@gmail.com), but it’s more limited and doesn’t add the meeting room to your Calendar’s Rooms list. The best option is to use a Google Workspace email address (e.g. bill.sky@screen.cloud), but you need to ensure you have Super Admin permissions. Otherwise, you’ll need to ask the person with those permissions to initially add the room to ScreenCloud.

Once the room is added, anyone within that Google Workspace organization can add or edit rooms without needing Admin permissions.

Question 4

Why can’t my team members book meetings?

Accepted Answer

Please ensure that the meeting room has been set up under the correct Google Workspace Super Admin or Outlook calendar with editor permissions for your organization. Once this has been set up correctly, anyone within that Google Workspace team or an editor for an Outlook calendar will be able to add and edit room bookings. Additionally, you can book meetings using the QR Code or URL instead of using a Google or Outlook account to add a new meeting.

Question 5

Why didn’t I receive an email confirmation after I booked a room?

Accepted Answer

You will typically receive an email confirmation when you book or edit a room from the short-link URL or QR code. However, if you use the Google calendar, you will not receive an additional email notification. If not, check your spam folder to see if the email was filtered accidentally.

Question 6

Why isn’t my booking appearing on the screen?

Accepted Answer

There are four possible reasons for this:

- Your booking isn’t today (ScreenCloud’s meeting room app only shows today’s bookings).

- There may not be enough space on the calendar to show your booking if it is for later that day.

- The booking is in progress (but not confirmed). You will need to save your booking for it to show on the screen.

- Your ScreenCloud signage isn't connected to WiFi. An internet connection is required for new updates to be shown on screen.

- Currently, recurring events (i.e. if you have a meeting that runs every Friday at 10am) in the future will not display on the meeting room app. Your signage will display only recurrent events on the day they’re scheduled for. To show future bookings, you’ll need to book individual events each time your room is needed, or will need to use ScreenCloud’s Google Calendar and Outlook apps instead to show your full calendar.

Question 7

Why does the meeting room name not show up on my Google Calendar even though my Gmail account is linked to the Google Workspace account who created the meeting room?

Accepted Answer

If you do not see the name of the meeting room for a specific day or time, it usually means there is a conflict with another booking. Choose a different date, time, or meeting room instead.

Question 8

How do I change Google or Microsoft accounts?

Accepted Answer

Make sure you are signed in with the email account you wish to use and it will be shown during the setup process for you to select.

Question 9

I can’t book a room from my Google Calendar?

Accepted Answer

The Google calendar option is only available if users have set up the meeting room with a Google Workspace account with super admin privileges and not from a personal Gmail account.

Question 10

I can’t book a room from Outlook Calendar?

Accepted Answer

Similar to the Google Workspace admin permissions, you might have to grant yourself permission rights on a shared calendar that is being monitored by an admin to book a room or make changes. Check Outlook’s docs for how to share an Outlook Calendar to fix that.

Question 11

Can I add or edit bookings through the booking portal?

Accepted Answer

If you add an event through the calendar app, you're not able to edit this through the booking portal page. Any changes must be made to the event within your internal calendar. But, if you booked the room through the room link or QR code, you can revisit the link to update your booking.

Question 12

Can I use multiple app instances connected to different Google and Outlook accounts?

Accepted Answer

Currently, ScreenCloud’s Meeting Room app can only pull in calendar bookings from one Google or Outlook account. If you add any additional meeting room screens, they’ll automatically connect to the calendar app you first set up with ScreenCloud.

If you need to add additional calendars, add ScreenCloud’s standalone Google Calendar or Outlook calendar apps instead.

Hardware

Software

Support & Services

Meeting Room Software

Included in all plans

About this app

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Frequently asked questions